Shipping

USA Orders

Household systems

Our Household filters are shipped via UPS or USPS  directly from the manufacturer in Georgia USA. They are shipped to arrive at your door in 5-7 business days for smaller systems, 7-10 business days for larger systems. We will send a tracking number via email once they are shipped. Household filters include anything that is not a large whole house or water cooler.

Large whole house systems & Water Coolers

Our Large whole house systems and water coolers are shipped via freight. They take 10 - 14 business days to arrive. When placing the order please provide a working phone number to reach you. The freight company will call you to schedule a delivery.

International Orders

An international order is any order being shipped outside of the continental USA. We calculate shipping on a per order basis. Please place the order on the site as is. We will not charge any shipping at checkout. Within 2-3 business days we will email you an invoice for the shipping costs for your order. If, at that point, the cost is too much or you no longer wish to proceed with the order, please email us at info@purewaterfreedom.com and we will cancel and refund the order. If you would like a shipping quote before placing the order please email us at info@purewaterfreedom.com with a zip code/postal code and the product(s) you wish to order and we will get you the quote.

Custom or Expedited Shipping

If you require a custom shipping method or expedited shipping please email us at info@purewaterfreedom.com. Also feel free to contact us if you have any questions about shipping.

Returns/Exchanges

We offer a 30 day Money Back Guarantee on all of our products. You must contact us before shipping the product back at info@purewaterfreedom.com. The cost of shipping will be deducted from the refund. The customer is also responsible for shipping the product back.